General Terms and Conditions (GTC)

1. Scope of Application

These General Terms and Conditions (GTC) apply to all reservations at Marlò Ristorante Pizzeria and all related services.

Any differing terms and conditions of the guest shall not apply.

2. Online Reservations & Data Protection

Our online reservations are processed via an external third-party system. Your reservation and guest data will be collected, stored, and made available to us through this system.

Additionally, reservations can be made via the Matterhorn App by Zermatt Tourism. In this case, data collection and storage are carried out by Zermatt Tourism before the data is transmitted to us. The data protection policy of Zermatt Tourism applies:
https://www.zermatt.ch/Media/Datenschutzerklaerung-Zermatt-Tourismus

3. Contractual Relationship

Upon confirmation of a reservation by Marlò Ristorante Pizzeria, a binding contract is formed between the guest and the restaurant. If the reservation is made by a third party on behalf of the guest, both the guest and the third party are jointly and severally liable for all obligations.

A contract is considered concluded as soon as the reservation request has been accepted. If an offer is made by the restaurant, the contract is concluded upon acceptance by the guest. Written confirmation is not strictly required.

Changes to the contract content are only effective if confirmed in writing by Marlò Ristorante Pizzeria.

Complaints regarding food or beverages must be reported to the service staff immediately on site. If no complaint is made and the offer is consumed, subsequent claims expire.

4. Reservations

Reservations can be made by phone, email, or online and are only binding upon verbal or written confirmation.
For larger groups, we reserve the right to request a deposit or credit card guarantee.

5. Table Assignment and Service Hours

Our evening service is divided into two time slots:

• First service: from 6:00 PM until no later than 8:15 PM
• Second service: from 8:30 PM

We appreciate your understanding that tables from the first service must be vacated in time for the subsequent service.

6. Delays & No-Shows

For delays of more than 15 minutes without notification, the table may be given away.
In case of a no-show, we reserve the right to charge a cancellation fee – especially for group reservations.

7. Group Reservations
For groups of 10 people or more, we can create a customized menu upon request.
The binding number of guests must be communicated at least 24 hours in advance. In case of no-shows by individual guests, we reserve the right to charge for the reported number.

8. Opening Hours:

Our kitchen is open:

• Lunch from 11:45 AM to 2:15 PM
• Dinner from 6:00 PM to 10:00 PM
  The Pizzeria remains open until 11:00 PM.

For reservations after 10:00 PM, only the Pizzeria menu is available.

Marlò Ristorante Pizzeria is closed on Wednesdays.

9. Vouchers

Vouchers for Marlò Ristorante Pizzeria can be redeemed during regular opening hours. Cash payment is excluded.

Vouchers are valid for 2 years from the date of issue, unless another expiry date is noted.

The restaurant accepts no liability for loss, theft, or damage; replacement is excluded.

10. Allergies and Intolerances
Please inform us in advance about any allergies or intolerances. While we consider individual needs, we cannot guarantee absolute allergen-free dishes.

11. Prices and Payment
All prices are in Swiss Francs (CHF) including statutory VAT. We accept cash, debit cards, and common credit cards. Tips are not included and are at the guest’s discretion.

12. Loss & Liability
Marlò Ristorante Pizzeria is liable exclusively for damages caused by intentional or grossly negligent conduct.

We are only liable for actions of third parties in cases of gross negligence. There is no liability for intentional conduct of third parties.

The guest is responsible for supervising children, accompanying persons, and items brought into the premises. Marlò is not liable for damages, accidents, loss, or theft – especially not for cash or valuables.

Claims for damages must be reported in writing immediately. Later complaints cannot be considered.

The guest is liable for damages to furniture, the building, or inventory caused by them or their accompanying persons.

13. House Rules & Conduct
We reserve the right to exclude guests from service in case of inappropriate behavior or disregard of our house rules.

14. Final Provisions
Unilateral changes to these GTC by the guest are ineffective.

Should any provision be wholly or partially invalid, the validity of the remaining provisions shall remain unaffected. The invalid provision will be replaced by one that comes closest to its economic purpose.

The contractual relationship is exclusively subject to Swiss law, excluding international private law.
The place of jurisdiction is Zermatt.